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Every business – whether it's a law practice, healthcare office, or any service provider – or no matter what size it is – can hugely benefit from a 24-hour telephone answering service.
An unattended business phone
line can equate to lost revenue. With a call answering service, you can be sure
that your business line never misses a call again. This way, the trust in your
service and brand also increases – all because all the calls coming in are
In today’s post, let’s take a look at the benefits of setting up a 24-hour telephone answering service for your business.
Some think answering calls is
simple. However, answering business calls is a skill. And when it comes to your
business, you want a 24-hour telephone answering service provider with the
proper expertise in doing what they do.
Find an answering service provider that can ensure that all their agents have sufficient skill sets.
These skill sets are needed to answer business calls. You can even review the call scripts they follow and personalize them to suit your brand.
Aside from this, an experienced
answering service provider is equipped with the professionalism and expertise
you need to handle all your business calls.
An extremely vital factor that
sets good businesses apart is outstanding customer service. A professional and
reliable 24-hour telephone answering service is an effective way to provide a
high standard of customer service – that will surely make your business stand
As we mentioned above, an answering service brings in expertise and professionalism when it comes to taking business calls. On top of this feature, you can extend your business service hours and significantly reduce hold times.
Those factors will vastly
improve the experience of your customers and clients as you make it easier for
them to reach you.
Nowadays, more and more
companies are adopting a flexible working schedule. This new venture offers
numerous benefits to employees, which then leads to employee satisfaction and
improved customer service. That’s why it’s easily understandable that
businesses support a more flexible work setup.
To help your business transition
into flexible working, a 24-hour telephone answering service can help. With an
answering service, your in-house staff can have more flexible hours – meaning
they don’t have to be in the office to handle any business calls coming in.
With a call answering service, you have 24/7 coverage for your business. This feature is becoming more and more important nowadays, since most of us have a 24/7 lifestyle. In the digital world, having a website means your business is always open.
A 24-hour telephone answering service can answer any concerns or queries about your business no matter what time it is. If you’re not available to answer the calls, those are businesses lost.
With this service, you can promote that you offer 24/7 service – setting your company apart from your competition.
Another massive advantage of
utilizing an answering service is that all calls coming in can follow a
standard procedure. That means that you can capture and categorize a new lead.
Naturally, this framework is
also possible during your regular business hours, as done by your in-house
staff. However, when your receptionist is not fully trained yet, or your
company doesn’t have a set procedure yet, you risk not capturing and properly
qualifying new leads.
A call answering service can
help you capture and categorize all the leads that come in – ensuring that your
business is getting the maximum return on investment.
Like previously mentioned, an
answering service implements a set framework all business calls can follow. Similar
to the framework of capturing leads, a 24-hour telephone answering service can
help your business convert these prospective leads into sales.
When someone is always available
to answer the calls to your business, you’re decreasing the chances that prospective
customers moving on when they can’t get through your phone line.
An answering service – because
the way it makes your business easily reachable – can offer fantastic customer
service to existing and potential customers.
No customer appreciates
automated and robotic phone conversations. When they are trying to reach a
business, they want to talk to a live person.
If someone calls your business
and they are met with an automated switchboard or answering machine with no
option to talk to a real person, it’s more likely that they will take their
business somewhere else.